Women desks in Police Stations

Women Desks have been set up in most of the Police Stations of the State, since February 2006, under the charge of Women Police personnel, with an aim to help Women and Children seeking Police help, which they can do without any fear or inhibitions. Cases of atrocities against Women and Children, and harassment of women at home, work places or in public places, come under the purview of the Women Desks. These have proved to be extremely successful.

The Womens Desk in a Police Station is under the control of a WHC/WPC who listens to the complaints patiently and sympathetically, and takes the matter to higher authorities wherever necessary. The Women Desk also provides adequate and proper information to the Women and Children approaching them on various issues relating to the Police work. The Womens Desk is functioning during daytime ie. from 8 AM to 6 PM on all days. This system has been found to be a great success in redressing the grievances of the needy Women and Children.

Reception Counters in Police Stations

As part of the Modernization in Government Programme (MGP) in the Police Force, Reception Counters have been set up in selected 56 Police Stations in Kerala for the last two years. The public who visit the Police Stations to meet the Officers, to lodge complaints, for enquiring about the progress of the complaints/cases already registered, etc., are received by the Police personnel on duty at the Reception Counter. Public are getting necessary information, direction, and assistance from these counters. The Reception Counter is manned by a Police Constable/Woman Police Constable. Sufficient number of chairs for the visitors, reading materials and drinking water, etc., is provided in the room where the Reception Counter is installed. The details of the visitors and their purpose of visit are being recorded in a Register kept in the Reception Counter. This system is getting a very good response from the Public, as they can approach the Police freely, without fear, to redress their grievances. This system will be introduced in all other Police Stations shortly.

Senior Citizen Help Desk

Senior Citizens’ Help Desks are functioning in all police stations. One counseling centre for the senior citizens also is set up. All the activities to facilitate help to senior citizens. DySP,District Crime Branch has been nominated as the Nodal Officer of this project.

Crime Stopper Cell (1090)

This system was introduced in the Kerala Police in 1998 and the same is functioning very successfully in all Police Districts. The working system of the Crime Stopper is as follows.

One Telephone Number is earmarked for the Crime Stopper System in each District and this telephone Number is made known to the Public through wide publicity. This Telephone is manned round-the-clock by Police Personnel designated by the District Police Chief.

Any citizen coming to know of the designs of anybody to commit a crime or having information that a crime is being committed or having information that a wanted criminal is at large or having any other information which is of use to the Police from the Law & Order point of view, including information on Extremists and Terrorists, etc, would be encouraged to give the information through the above mentioned telephone. No person who gives information by a telephone call to this number can be compelled to reveal his name and address.

All persons calling at this number and giving information are assigned a Code No. which is communicated to him then and there, and if such person calls a few days later, citing the Code No., the substance of the action taken (except for matters which require secrecy and confidentiality) is to be communicated to him orally.

The identity of the informant is kept secret unless the informant is willing to himself come forward and reveal his identity - This is the best part of the System.

This system is getting a very good response from the Public, by which a lot of criminal activities are being prevented, cases detected and a number of criminals arrested.